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© Estrella Gastroenterology 2009
Patient Satisfaction

When it comes to measuring quality, high marks for patient satisfaction are among the most important considerations. Although the recommendations of neighbors and friends are helpful, they may reflect too heavily on an individual experience during one stay. A more accurate measure of patient satisfaction is survey information. Data reflecting the experiences of many people over time is more likely to be an accurate prediction of what your experience will be like with a physician or endoscopy center.

As part of our ongoing commitment to quality and service, Estrella Gastroenterology patients completed a Patient Care Experience Survey.

2010 Survey Results

Rate your physician…

Great

Good

OK

Fair

Poor

Listens to you:

78%

19%

4%

0

0

Takes enough time with you:

74%

19%

5%

1%

1%

Explains what you want to know:

72%

24%

5%

0

0

Gives good advice and treatment:

74%

19%

7%

0

0


Rate the medical assistants…

Great

Good

OK

Fair

Poor

Friendly and helpful to you

78%

16%

5%

1%

0

Answers your questions

74%

21%

5%

0

0


Rate our office…

Great

Good

OK

Fair

Poor

Time in waiting room:

46%

36%

14%

2%

2%

Waiting for tests to be performed:

58%

33%

9%

0

0

Waiting for test results:

52%

37%

11%

0

0

Comfort and safety while waiting:

76%

22%

3%

0

0


What our patients are saying about us…

"What I like best about the center is the way the doctor always takes time with me."

"You guys do a great job!"

"I like that the staff, and the physicians are bilingual. "

"I can always expect quick service and a staff that does their best to listen to my concerns and accommodate my needs."

"I like the ease of getting in to see a doctor without having to wait."

"The entire staff is great!"

"What I like best is the friendliness of the staff and their concern for my health."

"The doctor knows what he is doing. He fixed me, and I was in bad shape!"

"The staff is friendly and professional."

"The office always feels calm and quiet."

"I always get a quick response about my test results"