© Estrella Gastroenterology 2009
When it comes to measuring quality, high marks for patient satisfaction are among the most important considerations. Although the recommendations of neighbors and friends are helpful, they may reflect too heavily on an individual experience during one stay. A more accurate measure of patient satisfaction is survey information. Data reflecting the experiences of many people over time is more likely to be an accurate prediction of what your experience will be like with a physician or endoscopy center.
2010 Survey Results
What our patients are saying about us…
"You guys do a great job!"
"I like that the staff, and the physicians are bilingual. "
"I can always expect quick service and a staff that does their best to listen to my concerns and accommodate my needs."
"I like the ease of getting in to see a doctor without having to wait."
"The entire staff is great!"
"What I like best is the friendliness of the staff and their concern for my health."
"The doctor knows what he is doing. He fixed me, and I was in bad shape!"
"The staff is friendly and professional."
"The office always feels calm and quiet."
"I always get a quick response about my test results"